Website New Hampshire Electric Cooperative, Inc.

Administrative Assistant – Operations & Engineering


NHEC is the second largest electric utility in New Hampshire, providing service to consumers and businesses in 115 communities throughout the state.  As a member-owned cooperative, serving our members is at the heart of everything we do and every decision we make.

The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through distributed energy resources such as solar arrays, battery storage, energy efficiency, and the use of electro-technologies like heat pumps and electric vehicles in place of fossil fuel powered technologies.  These changes present new challenges and opportunities to find ways to meet our members’ evolving expectations and make this an exciting time to work in the electric utility industry. In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable goals within those areas.

  • Transformation of our Business Model to prepare for the widespread adoption of distributed energy resources by our members.
  • Adoption of a Voice of the Member platform to help us better understand and meet our member’s needs and expectations.
  • A focus on enhancing our Organizational Effectiveness by transforming NHEC into an organization that is innovative, nimble, and able to respond more rapidly to the changing needs of our members and the way they lead their lives.
  • Ensuring NHEC’s ongoing Financial Stability through development of a revenue model and associated rates and charges that better reflect the way our members will use our distribution system as they increasingly play a role in managing the energy resources that serve them.                                                                                                                                                           

To help meet the goals in the strategic plan we identified three key drivers that describe the kind of organization we want to be:

  • Member WOW! Our members are wowed by the service we provide.  Every interaction between a member and NHEC is deeply satisfying because we keep it simple, personalized and seamless so that the member feels their need is completely understood by us and, whenever possible, completely resolved with a philosophy of one and done.
  • Learning Organization. Our employees feel energized and excited by the possibilities and opportunities presented by these industry changes.  They are curious, feel empowered to experiment, work collaboratively, and share their knowledge and experience as they work to solve new problems, meet new challenges, and serve changing member needs.
  • Strategic Partnerships. We develop strategic partnerships that are central to our ability to achieve our vision by giving us capabilities and resources we do not have ourselves.  Our strategic partnerships open up opportunities to deliver value for our members that would have been unavailable on our own.  We clearly convey to our partner our vision of what we believe success looks like, and our partner is open with us about how they will help us achieve that vision and the challenges that will need to be met to get there.

Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees.  There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds.  It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all.  Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different. 

The Position

Reporting to the Engineering Manager, this position will provide administrative, technical, and analytical services to the Operations and Engineering division to ensure effective and efficient responses to meet reporting requirements and assist the division in meeting responsibilities and in obtaining and achieving overall goals and objectives of NHEC.

Key Responsibilities:

  • Provides support to the Operations and Engineering division by: assisting in coordinating and developing various monthly, quarterly, year-end reports, regulatory filings, and work plans; coordinating meetings by scheduling and preparing rooms, sending invitations and providing food as required; making travel arrangements, and compiling travel and business expense receipts and reimbursement requests.
  • Supports financial goals of NHEC by assisting with developing annual operating budget for the Operations and Engineering division and their departments. Monitoring the budget to identify and document variances.
  • Tracks major departmental budgets, including the Capital Construction budget and Vegetation Management budgets. Helps develop reports and presentations based on budget data. Follows up on individual projects, timelines, and expected spending.
  • Generates departmental productivity reports for management to track Operations and Engineering metrics.
  • Supports the Operations and Engineering Board Committee by scheduling and attending meetings, preparing agendas and reports, and recording, transcribing and distributing minutes of those meetings.
  • Supports NHEC’s outage response by updating and maintaining municipal communications contact information, taking outage calls during outages and preparing and disseminating updated outage information to municipalities.
  • Supports the strategic goals of NHEC by assisting in developing and maintaining the Balanced Scorecard objectives.
  • Supports the cultural goals of NHEC by exhibiting self-leadership, developing and maintaining effective working relationships, being results oriented, being innovative and seeking feedback.
  • Increases professional and technical knowledge by attending educational classes and seminars.
  • Reviews processes and procedures and makes recommendations for improvements.
  • Supports other staff in meeting organizational deadlines.
  • Maintains confidentiality of documents and information by safeguarding confidential paperwork and using discretion with confidential information.
  • Performs other duties as assigned.

The Person

  • First and foremost, someone who will be energized and excited about NHEC’s mission and will thrive with the opportunity to enhance an already great organization.
  • An inquisitive, open mind – someone who is interested in finding creative solutions and new ways to support the organization.
  • High school diploma or equivalent required. Associate degree in business related field preferred.  Courses in accounting, organizational development, and communications, business or related field a plus.
  • Eight to ten years of responsible administrative experience preferred. Must have experience in and be proficient in the art of taking and drafting minutes of meetings involving technical and confidential subject matter.

Abilities, Skills, and Job Knowledge

  • Assist department management in analysis of departmental studies to improve efficiencies and effectiveness. Must have strong interpersonal skills in dealing with members, visitors and all management and office personnel.  Must have the ability to type with speed and accuracy sufficient to complete assigned duties.  Must be able to compose correspondence and communicate effectively.  Must exercise discretion and use sound judgment in dealing with others.  Must be conscientious about and able to safeguard confidential information.  Knowledge of financial and power transaction terminology helpful.  Must have the ability to handle a variety of diverse tasks and organize work to meet deadlines.  Must be capable of efficiently organizing and maintain records and documents.
  • Proficient in Microsoft Office, including Word Excel, PowerPoint, and Access. Advanced Microsoft Excel skills are a plus.
  • Must possess the ability to collect, organize, and analyze a variety of data. Must have the ability to express and interpret ideas clearly, orally, graphically and in writing.  Must have the ability to work in a team environment and to work independently.  Should develop in a comparatively short time, knowledge of, and NHEC policies and procedures.  Must be proficient in business English.

Working Conditions

  • Primarily an inside position with normal office working conditions. Some travel to meetings required outside of normal workday.  Some evening and weekend overtime may be required.
  • Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.

NHEC offers an excellent compensation and benefits package.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.