Website NH Electric Cooperative

Our Organization:

NHEC is the second largest electric utility in New Hampshire, providing service to consumers and businesses in 115 communities throughout the state. As a member-owned cooperative, serving our members is at the heart of everything we do and every decision we make.

The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through distributed energy resources such as solar arrays and battery storage, energy efficiency, and electric vehicles. These changes present new challenges and opportunities to find ways to meet our members’ evolving expectations and make this an exciting time to work in the electric utility industry. In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable goals within those areas to be completed by the end of 2022. Those four areas of focus are:

• Transformation of our Business Model to prepare for the widespread adoption of distributed energy resources by our members.

• Adoption of a Voice of the Member platform to help us better understand and meet our member’s needs and expectations.

• A focus on enhancing our Organizational Effectiveness by transforming NHEC into an organization that is innovative, nimble, and able to respond more rapidly to the changing needs of our members and the way they lead their lives.

• Ensuring NHEC’s ongoing Financial Stability through development of a revenue model and associated rates and charges that better reflect the way our members will use our distribution system as they increasingly play a role in managing the energy resources that serve them.

In order to help meet the goals in the strategic plan we identified three key drivers that describe the kind of organization we want to be:

• Member WOW! Our members are wowed by the service we provide. Every interaction between a member and NHEC is deeply satisfying because we keep it simple, personalized and seamless so that the member feels their need is completely understood by us and, whenever possible, completely resolved with a philosophy of one and done.

• Learning Organization. Our employees feel energized and excited by the possibilities and opportunities presented by these industry changes. They are curious feel empowered to experiment, work collaboratively, and share their knowledge and experience as they work to solve new problems, meet new challenges, and serve changing member needs.

• Strategic Partnerships. We develop strategic partnerships that are central to our ability to achieve our vision by giving us capabilities and resources we do not have ourselves. Our strategic partnerships open up opportunities to deliver value for our members that would have been unavailable on our own. We clearly convey to our partner our vision of what we believe success looks like, and our partner is open with us about how they will help us achieve that vision and the challenges that will need to be met to get there.
Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees. There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds. It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all. Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different.

The Position:

In order to help meet the goals of the strategic plan, we are looking for a Consumer Accounting Manager. Reporting to the VP Financial Services/CFO, this position will supervise and support the Billing, Capital Credits, Cashier, and Credit related functions.

Specific responsibilities will include:

• Support the strategic goals of NHEC by assisting in the process of achieving Balanced Scorecard objectives.
• Support the cultural goals of NHEC by exhibiting self-leadership, developing and maintaining effective working relationships, having a results orientation, being innovative and seeking feedback; work collaboratively across all divisions within NHEC in order to ensure NHEC’s Purpose, Vision, Mission, and Values are being achieved.
• Supports financial goals of NHEC by assisting in the development of the annual operating budget and maintains budget within reasonable variances.
• Manage, direct, coordinate and monitor the Consumer Accounting department which consists of eight consumer accounting specialists.
• Recover and protect NHEC’s accounts receivable assets by supervising the billing of electric service, the cash receipts process and the collection of delinquent accounts. Review and approve all billing adjustments and credit refunds.
• Promote and maintain member satisfaction by responding to and resolving members’ billing, credit and collection related concerns, complaints and disputes and encouraging/promoting a courteous and cooperative relationship with members.
• Assist Member Solutions in responding to member calls, inquiries, complaints and power restoration efforts.
• Collect delinquent active accounts by supervising the preparation, distribution and follow-up of disconnect notices by scheduling notices and active calling; establishing repayment schedules through contacts with members by telephone, in person or in the field, and authorizing disconnection of electric service for non-payment.
• Oversee Consumer Accounting process/procedure changes and documentation as well as train Consumer Accounting on NHPUC 1200 rules changes and Terms and Conditions.
• Ensures conformance with regulatory requirements by keeping informed of all regulations of the State of New Hampshire Public Utilities Commission and studies NHEC’s collection procedures to be sure they comply with these regulations.
• Minimizes losses by referring bad-debt inactive accounts to outside collection agencies. Perform semiannual write-off process of uncollectible accounts and miscellaneous receivables.
• Acts as a liaison with external agencies such as the NH PUC, EAP Advisory Board, Social Services Agencies, Collection Agents, Law Enforcement Agencies and other utility companies.

The Person:

• First and foremost, someone who will be energized and excited about NHEC’s mission and will thrive on the opportunity to enhance an already great organization.
• An inquisitive, open mind – someone who is interested in finding creative solutions and new ways to support the organization.
• A Bachelor’s Degree in Business Administration or Accounting required.
• At least ten years of increasingly responsible electric utility experience in the area of member service, billing, credit and collection is required. Three years additional utility accounting and financial experience is preferred. Should be conversant with the disciplines of data processing and information systems. Experience with consumer accounting, financing, budgeting, forecasting, energy supply analysis, and business planning is preferred.
• Must be able to effectively communicate verbally and in writing. Must possess the ability to make effective decisions, to organize varied types of work and develop necessary procedures. Must be able to maintain a calm and professional appearance and attitude when dealing with members. Must be skilled in motivating, training, and evaluating subordinates in order to obtain the highest degree of productivity, and be responsible for development of individual capabilities. Must be able to work effectively in a self-directed work environment and work independently. Good analytical, problem solving and math skills are required to effectively work in deadline driven environment which at times can be very stressful. Must be able to adapt to a fluctuating workload and work collaboratively with various departments and teams to meet deadlines. Must be capable of meeting the established NHEC goals through development and implementation of policies, practices, and procedures. A conceptual and working knowledge of utility regulations as required by the state and federal agencies is a plus.
• Thorough knowledge and understanding of NHEC’s billing procedures, policies, rates and procedures and record-keeping requirements of NHEC and regulatory bodies will be required. Familiarity with collection procedures, techniques, and collection and bankruptcy laws desirable.

Working Conditions:
• Normal office condition, occasional overtime may be required. Travel required in the performance of work responsibilities and representing NHEC at various professional and association meetings.
• Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.

NHEC offers an excellent compensation and benefits package. Please apply at www.nhec.com.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.