Website New Hampshire Electric Cooperative, Inc.

FIELD NETWORK ADMINISTRATOR

OUR ORGANIZATION:

NHEC is the second largest electric utility in New Hampshire, providing service to consumers and businesses in 115 communities throughout the state.  As a member-owned cooperative, serving our members is at the heart of everything we do and every decision we make.

The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through distributed energy resources such as solar arrays, battery storage, energy efficiency, and the use of electro-technologies like heat pumps and electric vehicles in place of fossil fuel powered technologies.  These changes present new challenges and opportunities to find ways to meet our members’ evolving expectations and make this an exciting time to work in the electric utility industry. In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable goals within those areas.

  • Transformation of our Business Model to prepare for the widespread adoption of distributed energy resources by our members.
  • Adoption of a Voice of the Member platform to help us better understand and meet our member’s needs and expectations.
  • A focus on enhancing our Organizational Effectiveness by transforming NHEC into an organization that is innovative, nimble, and able to respond more rapidly to the changing needs of our members and the way they lead their lives.
  • Ensuring NHEC’s ongoing Financial Stability through development of a revenue model and associated rates and charges that better reflect the way our members will use our distribution system as they increasingly play a role in managing the energy resources that serve them.                                                                                                                                                           

To help meet the goals in the strategic plan we identified three key drivers that describe the kind of organization we want to be:

  • Member WOW! Our members are wowed by the service we provide.  Every interaction between a member and NHEC is deeply satisfying because we keep it simple, personalized and seamless so that the member feels their need is completely understood by us and, whenever possible, completely resolved with a philosophy of one and done.
  • Learning Organization. Our employees feel energized and excited by the possibilities and opportunities presented by these industry changes.  They are curious, feel empowered to experiment, work collaboratively, and share their knowledge and experience as they work to solve new problems, meet new challenges, and serve changing member needs.
  • Strategic Partnerships. We develop strategic partnerships that are central to our ability to achieve our vision by giving us capabilities and resources we do not have ourselves.  Our strategic partnerships open up opportunities to deliver value for our members that would have been unavailable on our own.  We clearly convey to our partner our vision of what we believe success looks like, and our partner is open with us about how they will help us achieve that vision and the challenges that will need to be met to get there.

Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees.  There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds.  It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all.  Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different.

THE POSITION:

In order to help meet the goals of our strategic plan and achieve our long term strategic vision, we are looking for a Field Network Administrator.  Reporting to the Communications System Supervisor, the Field Network Administrator collaboratively designs, installs, and supports secure, resilient field communications systems that enable NHEC to provide safe, reliable and cost-effective electrical service

Responsibilities Include:

  • Participate in the design and lead the implementation of the field network architecture.
  • Install, configure and maintain field network equipment such as routers, switches, cellular modems and tower equipment.
  • Maintain field facilities such as tower sites and shelters.
  • Ensure field network systems adhere to NHEC’s security and safety requirements, industry best practices, and government regulations.
  • Pursue continuous improvement of network systems and processes.
  • Promote technical excellence by collaborating with and coaching other network and systems administrators.
  • Participate in the planning of work and budgets.
  • Develop other team members through coaching, advising, and training.
  • Create and maintain accurate documentation and inventory of network systems.
  • Manage vendor relationships and activities.
  • Maintain a safe and clean working environment, participate in department safety meeting, adhere to Employee Safety Rules and Procedures, recognize at-risk behaviors and conditions and take corrective action or provide feedback.

THE PERSON:

Education:  A Bachelor of Science degree in Information Systems or related field required or extensive work experience may be substituted for a bachelor’s degree.  A Bachelor of Science degree in Computer Science with a CCNA certification preferred.

Experience:  At least five years of experience with increasing responsibility in Network Administration or similar background preferred.

Knowledge, Skills, and Abilities:

  • Extensive knowledge of networking concepts and protocols.
  • Strong knowledge of Cisco switching and routing administration.
  • Practical understanding of fiber, microwave, Ethernet radio, land mobile radio and leased circuits such as ELAN and MPLS.
  • Knowledge of electrical utility industry.
  • Knowledge of industry standards such as BICSI, Motorola R56, TIA, NIST.
  • Excellent critical thinking skills.
  • Excellent written and verbal communication skills.
  • Highly organized and productive.
  • Demonstrates effective project management skills, including identifying tasks, time, cost, resources, dependencies, issues and risks.
  • Can use a computer and office software to organize and communicate effectively.
  • Can create effective diagrams in Microsoft Visio.
  • Can work independently with minimal supervision.
  • Physically able to walk for extended periods of time in varied conditions, use hand tools, test equipment, carry workloads of 50lb, and work on ladders at heights of up to 40ft.
  • Valid driver’s license and NH DOT medical card.

WORKING CONDITIONS

Must be able to work inside and outside. Outside work sometimes requires walking considerable distances over flat, mountainous and thickly wooded terrain. The position is subject to work under adverse weather conditions and work-related hazards. Same day travel for support activities within the NHEC service area are frequently required. Occasional overnight travel for some types of work and training opportunities may be required. Normal work hours are 5 days a week, 8 hours a day, with some occasional after hours and weekend work required for Field Area Network and Communications infrastructure restoration efforts and routine operation and maintenance activities.

ADDITIONAL CONDITIONS:

Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. Such assistance may require working nights, weekends, and holidays, which might involve considerable extra hours. All employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.

NHEC offers an excellent compensation and benefits package. 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.