Website New Hampshire Electric Cooperative, Inc.
NHEC is the second largest electric utility in New Hampshire, providing service to consumers and businesses in 115 communities throughout the state. As a member-owned cooperative, serving our members is at the heart of everything we do and every decision we make.
The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through distributed energy resources such as solar arrays and battery storage, energy efficiency, and electric vehicles. These changes present new challenges and opportunities to find ways to meet our members’ evolving expectations and make this an exciting time to work in the electric utility industry. In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable goals within those areas to be completed by the end of 2022. Those four areas of focus are:
- Transformation of our Business Model to prepare for the widespread adoption of distributed energy resources by our members.
- Adoption of a Voice of the Member platform to help us better understand and meet our member’s needs and expectations.
- A focus on enhancing our Organizational Effectiveness by transforming NHEC into an organization that is innovative, nimble, and able to respond more rapidly to the changing needs of our members and the way they lead their lives.
- Ensuring NHEC’s ongoing Financial Stability through development of a revenue model and associated rates and charges that better reflect the way our members will use our distribution system as they increasingly play a role in managing the energy resources that serve them.
In order to help meet the goals in the strategic plan we identified three key drivers that describe the kind of organization we want to be:
- Member WOW! Our members are wowed by the service we provide. Every interaction between a member and NHEC is deeply satisfying because we keep it simple, personalized and seamless so that the member feels their need is completely understood by us and, whenever possible, completely resolved with a philosophy of one and done.
- Learning Organization. Our employees feel energized and excited by the possibilities and opportunities presented by these industry changes. They are curious feel empowered to experiment, work collaboratively, and share their knowledge and experience as they work to solve new problems, meet new challenges, and serve changing member needs.
- Strategic Partnerships. We develop strategic partnerships that are central to our ability to achieve our vision by giving us capabilities and resources we do not have ourselves. Our strategic partnerships open up opportunities to deliver value for our members that would have been unavailable on our own. We clearly convey to our partner our vision of what we believe success looks like, and our partner is open with us about how they will help us achieve that vision and the challenges that will need to be met to get there.
Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees. There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds. It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all. Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different.
Reporting to the Director of Human Resources, the Human Resources Generalist will be responsible for performing HR related duties and requires an extremely perceptive person who is capable of relating to individuals at all levels within the organization. This position carries out responsibilities in the following areas:
- Conducts recruitment effort for all non-union hourly and most salary positions in order to support the workforce planning and staffing by facilitating the hiring of employees that fit the culture, have the needed knowledge/skills, and future competencies.
- Screens and interviews applicants, both internally and externally, to match experience with specific job-related requirements. Works with supervisors and/or managers to identify staffing needs.
- Ensures new hires are properly on-boarded and oriented to NHEC by conducting new hire orientation as well as new hire follow up meetings.
- Conducts exit interviews, analyzes data, and makes recommendations to the management team for corrective action and continuous improvement when needed.
- Assist with creating and coordinating employee recognition programs in order to help attract and retain the best and most talented employees.
- Maintains employee personnel files.
- Maintains and ensures the integrity of data entered into the human resource information system records. Updates employee data as well as compiles reports from the database when needed.
- Assists the Director of Human Resources with the creation and implementation of training and development programs for the organization. May assist in the delivery of training programs.
- Supports the continued learning and development of employees to build organizational capacity.
Performance Management/Organizational Development:
- Assists in the creation and implementation of an effective Performance Management process.
- May assist in and support organizational development which improves NHEC’s performance as well as individual development of employees by assisting in succession planning, organizational design, leadership development, and coaching.
- Assists in the creation, development, implementation, and monitoring of compensation programs.
- May assist in salary administration support to managers by monitoring pay issues, providing advice throughout the year and particularly during the annual compensation planning cycle.
- May collect and organize data for analysis, summarizing the findings, and highlighting important aspects as needed.
Employee and Labor Relations:
- Works with employees and managers to help resolve employee relations issues.
- Maintains working relationship with union officials and adheres to terms of labor contract by monitoring day-to-day implementation of policies concerning wages, hours, and working conditions.
- Maintains the internal anonymous employee complaint and tip hot line and ensures action and follow up are appropriate.
- Maintain HR data analytics (i.e. monthly/yearly attrition rate, new hires, retirements, etc.)
- Assists in administering various human resource plans and procedures for all personnel and assists in the development and implementation of personnel policies and procedures.
- Collaborates with HR & Operations/Engineering Administrator regarding NHEC Affirmative Action Plan and employment law compliance.
- Collaborates with Payroll and Benefits personnel to understand NHEC benefits and payroll practices.
- Promotes NHEC culture and an environment of open communication between management and employees.
- Helps ensure compliance with all federal, state, and local employment and benefits laws and regulations.
- Increases professional and technical knowledge by attending educational classes, reading professional magazines, and participating in professional societies.
- Performs other duties as may be assigned.
- First and foremost, someone who will be energized by and excited about NHEC’s mission and will thrive with the opportunity to enhance an already great organization.
- An inquisitive, open mind – someone who is interested in finding creative solutions and new ways to support the organization.
- Bachelor’s degree in Business, Human Resources, or other equivalent field is required. Experience in the areas of recruiting, compensation, performance management, coaching/counseling, payroll, benefits, employee relations, organizational development and/or training is required.
- A minimum of five years of Human Resources Generalist experience required.
- Strong verbal, written, and presentation skills required in order to interface with employees and managers.
- SPHR or PHR certification is a plus.
- Labor Relations/Union experience a plus.
- Must have excellent computer skills to include MS Office and HRMIS database.
- Ability to deliver training and work effectively in teams.
Assistance with restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.