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Website New Hampshire Electric Cooperative, Inc.

Our Organization:

NHEC is the second largest electric utility in New Hampshire, providing service to consumers and businesses in 115 communities throughout the state.  As a member-owned cooperative, serving our members is at the heart of everything we do and every decision we make.

The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through distributed energy resources such as solar arrays and battery storage, energy efficiency, and electric vehicles.  These changes present new challenges and opportunities to find ways to meet our members’ evolving expectations and make this an exciting time to work in the electric utility industry. In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable goals within those areas to be completed by the end of 2022.  Those four areas of focus are:

  • Transformation of our Business Model to prepare for the widespread adoption of distributed energy resources by our members.

 

  • Adoption of a Voice of the Member platform to help us better understand and meet our member’s needs and expectations.

 

  • A focus on enhancing our Organizational Effectiveness by transforming NHEC into an organization that is innovative, nimble, and able to respond more rapidly to the changing needs of our members and the way they lead their lives.

 

  • Ensuring NHEC’s ongoing Financial Stability through development of a revenue model and associated rates and charges that better reflect the way our members will use our distribution system as they increasingly play a role in managing the energy resources that serve them.

                                                                                                                                                                       

In order to help meet the goals in the strategic plan we identified three key drivers that describe the kind of organization we want to be:

  • Member WOW! Our members are wowed by the service we provide.  Every interaction between a member and NHEC is deeply satisfying because we keep it simple, personalized and seamless so that the member feels their need is completely understood by us and, whenever possible, completely resolved with a philosophy of one and done.

 

  • Learning Organization. Our employees feel energized and excited by the possibilities and opportunities presented by these industry changes.  They are curious feel empowered to experiment, work collaboratively, and share their knowledge and experience as they work to solve new problems, meet new challenges, and serve changing member needs.

 

  • Strategic Partnerships. We develop strategic partnerships that are central to our ability to achieve our vision by giving us capabilities and resources we do not have ourselves.  Our strategic partnerships open up opportunities to deliver value for our members that would have been unavailable on our own.  We clearly convey to our partner our vision of what we believe success looks like, and our partner is open with us about how they will help us achieve that vision and the challenges that will need to be met to get there.

 

Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees.  There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds.  It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all.  Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different.

 The Position:

In order to help meet the goals of the strategic plan, we are looking for a Manager of IT Systems and Networking who will report to the Director of Information Technology.  The Manager of IT Systems and Networking is a hands-on manager responsible for the design, implementation, operation, and support of mission critical IT systems and networking infrastructure which support the electric utility operations. Current systems include a physical and virtual server environment, both on premise and in the Cloud, a complex LAN and WAN network with a primarily Cisco based networking/VoIP environment supporting multiple locations, a private microwave and fiber optic based enterprise WAN, trunked/land mobile radio system, automated metering RF-based backhaul infrastructure, and RF-based load management system.  Responsibilities include:

  • Management of the technical systems, networking and communications staff, as well as various managed service providers.
  • Managing on-going department technology operations and processes to ensure high quality, reliable, cost effective services.
  • Assisting in developing and monitoring department operating budgets.
  • Solid project management skills.
  • Managing oversight assessment of performance of vendors and their ability to meet their obligations under the agreements.
  • Developing and implementing processes, including defining measurable goals, standards and other process measures.
  • Improves corporate safety performance by maintaining a safe and clean working environment, participating in department safety meetings, adhering to Employee Safety Rules and Procedures, recognizing at risk behaviors and conditions and taking corrective actions or providing feedback

Technical Knowledge/Skills:

Comprehensive understanding of the design, specification, installation, and operation of a complex server infrastructure, data center requirements, and networking/telecommunications systems. Excellent communications and presentation skills at all levels, including with senior management, are also required. Recent hands on server operating system and networking operations experience.  Previous management responsibilities leading a team of technical professionals.

Key Areas of Knowledge: 

  • Hands on understanding of Microsoft Server systems, virtual server environments, solid network technologies, protocols, network applications, and communications mediums used by Wide Area Networks (WAN), Local Area Networks (LAN), and Field Area Networks (FAN).
  • Prior management/understanding of a VoIP Phone systems with call center.
  • Previous Cisco Certifications or similar experience – CCNP or CCSP.
  • Previous experience with microwave data transmission/networking or a Land Mobile Radio systems and trunking.
  • Security and regulatory requirements common for Utilities.
  • General knowledge of ancillary supporting equipment, such as DC power systems, emergency generators, shelters and towers.

 

Education:

A Bachelor degree is preferred. Must have ten years recent overall IT experience in the design, implementation and support of systems and/or telecommunication infrastructure, with five years previous experience managing a team of IT technical professionals.

Working Conditions:

Assistance with restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.