Website New Hampshire Electric Cooperative

METER SERVICES SPECIALIST

 

OUR ORGANIZATION:

NHEC is the second largest electric utility in New Hampshire, providing service to consumers and businesses in 115 communities throughout the state.  As a member-owned cooperative, serving our members is at the heart of everything we do and every decision we make.

The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through distributed energy resources such as solar arrays, battery storage, energy efficiency, and the use of electro-technologies like heat pumps and electric vehicles in place of fossil fuel powered technologies.  These changes present new challenges and opportunities to find ways to meet our members’ evolving expectations and make this an exciting time to work in the electric utility industry. In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable goals within those areas.

  • Transformation of our Business Model to prepare for the widespread adoption of distributed energy resources by our members.

 

  • Adoption of a Voice of the Member platform to help us better understand and meet our member’s needs and expectations.

 

  • A focus on enhancing our Organizational Effectiveness by transforming NHEC into an organization that is innovative, nimble, and able to respond more rapidly to the changing needs of our members and the way they lead their lives.

 

  • Ensuring NHEC’s ongoing Financial Stability through development of a revenue model and associated rates and charges that better reflect the way our members will use our distribution system as they increasingly play a role in managing the energy resources that serve them.

                                                                                                                                                                                  

To help meet the goals in the strategic plan we identified three key drivers that describe the kind of organization we want to be:

 

  • Member WOW! Our members are wowed by the service we provide.  Every interaction between a member and NHEC is deeply satisfying because we keep it simple, personalized and seamless so that the member feels their need is completely understood by us and, whenever possible, completely resolved with a philosophy of one and done.

 

  • Learning Organization. Our employees feel energized and excited by the possibilities and opportunities presented by these industry changes.  They are curious, feel empowered to experiment, work collaboratively, and share their knowledge and experience as they work to solve new problems, meet new challenges, and serve changing member needs.

 

  • Strategic Partnerships. We develop strategic partnerships that are central to our ability to achieve our vision by giving us capabilities and resources we do not have ourselves.  Our strategic partnerships open up opportunities to deliver value for our members that would have been unavailable on our own.  We clearly convey to our partner our vision of what we believe success looks like, and our partner is open with us about how they will help us achieve that vision and the challenges that will need to be met to get there.

 

Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees.  There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds.  It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all.  Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different.

 THE POSITION:

In order to help meet the goals of our strategic plan and achieve our long term strategic vision, we are looking for a Meter Services Specialist.  Reporting to the Senior Metering Services Administrator, the Meter Services Specialist is responsible for recovering and protecting NHEC’s accounts receivable assets by collecting delinquent accounts using methods that promote positive member relations.

Responsibilities Include:

 

  • Supports NHEC’s Safety Program by reading, understanding, and complying with safety manual standards and practices, and on the importance of safety and safe work practices, and by attending safety training and meetings.
  • Collects delinquent accounts by contacting delinquent members at the member’s property and negotiating payment plans, determining the appropriateness of disconnecting service for non-payment and disconnecting meters when necessary.
  • Collects payments from delinquent members at the service location by accepting cash or checks, maintaining receipt books and depositing payments collected at an NHEC payment agent location or delivering directly to NHEC’s night deposit box.
  • Maintains collection service order records by providing collection action results to Credit office staff by App Suite, 2-way radio or phone, and following-up on open collection orders.
  • Provides service to members and billing staff by driving to service locations and completing assigned routine meter related service orders such as reading, testing, disconnecting or reconnecting meters, resealing meter sockets, investigating for occupancy and investigating complaints. Excluded are:  multi-phase self-contained meters or transformer rated meter installations.
  • Assists members by recommending, if needed, NHEC’s Energy Assistance Program and other sources of funding available for income eligible members to prevent unnecessary disconnection of electric service.
  • Protects NHEC assets by investigating potential power diversion and unauthorized use of electric service.
  • Maintains collection guidelines and provides recommended changes and improvements to the Senior Metering Services Administrator and the Consumer Accounting Manager.
  • Maintains NHEC assigned vehicle by routinely cleaning, performing the required monthly safety check and by maintaining appropriate levels of working inventory.
  • Supports the cultural goals of NHEC by exhibiting self-leadership, developing and maintaining effective working relationships, being results oriented, being innovative, and seeking feedback to achieve personal and professional growth.
  • Increases professional and technical knowledge by attending educational classes, reading professional magazines, and participating in professional societies.
  • Performs other duties as assigned.

 

THE PERSON:

Education, Experience, and Abilities:

 A High School Diploma or equivalent is required.  An Associate’s Degree in Business or related technical field is preferred.  Completion of a Metering Technical Apprentice Program also preferred

Three to four years of previous utility experience is desirable.  Experience in record keeping and collections are desirable.

Must be able to make immediate and independent decisions in dealing with delinquent members accounts.  Must be able to adapt to a fluctuating workload and work independently to meet deadlines.  Must be able to exercise discretion, good judgment and must have a neat and clean appearance.  Ability to interact with customers in a professional manner is required.  Must have the ability to lift up to 75 pounds and possess good phone and radio skills; ability to communicate verbally and in written form effectively with internal and external customers.  Must possess a valid driver’s license with a good driving record.

Job Knowledge:

Knowledge of NHEC’s rates, billing and collection regulations, and other policies and procedures affecting the members.  Knowledge of the New Hampshire Public Utilities Commission regulations is desirable.  Must understand the basic principles of electric metering and be familiar with all single phase, self-contained metering applications.

Other:

 Flexible working hours are required.  Shift hours may change seasonally.  Weekend work may be required.  Reporting location may be flexible land varied based upon demands of workload.

Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays, which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours.  This number will only be used for internal purposes.

NHEC offers an excellent compensation and benefits package. 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.