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Website New Hampshire Electric Cooperative

The Organization

NHEC is the largest member-owned electric cooperative in New England, providing electric utility service to consumers and businesses in 115 communities throughout New Hampshire.  Serving our members is at the heart of everything we do and every decision we make, and our mission is to provide our members access to affordable, reliable electric service options that support and simplify their lives.  The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through renewable energy, distributed energy resources such as solar arrays and battery storage, energy efficiency, electric vehicles.

In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable goals within those areas completed by the end of 2022.


  • Business Model. NHEC provides superior service to its members, with systems that are sufficiently flexible to capitalize on ongoing changes in technology and programs that enable members to better manage their energy usage and costs and take advantage of other opportunities as they become available in the marketplace. 


  • Voice of the Member. NHEC is a member-driven organization where every employee consistently strives to better understand and meet our members’ expectations and has access to the information necessary to do so.  We are committed to an ongoing dialogue with our members, and we focus intently on making it easy and convenient for our members to interact with us.  As a result, every interaction with NHEC is a delight.


  • Organizational Effectiveness. NHEC is described by its employees and members as nimble, collaborative, responsive to changes in the industry, constantly learning and having employees who share the drive to achieve the organization’s vision.


  • Financial Stability. NHEC remains financially strong and has the resources necessary to provide excellent service to our members as the energy industry and related services are transformed.


Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees.  There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds.  It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all.  Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different.


The Position

Reporting to the Vice President, Operations and Engineering, the Operations Contractor Supervisor’s main emphasis will be in the development, coordination, and implementation of the Direct Burial Cable Replacement Initiative Project/Program including but not limited to project/program development and management, prioritization, contractor alliances, material management, scheduling, and financials.  In addition, this position will be responsible for coordinating, directing, and providing quality control for NHEC’s contractor crews in accordance with the objectives of NHEC, and thereby providing NHEC membership with safe, reliable, and cost effective electric service, consistent with good business practices and utility performance standards.


  • Develops, coordinates, directs, and implements the multi-year Direct Burial Cable Replacement Initiative project/program.
  • Provides quality control for NHEC’s contractor crews involved in the maintenance, construction, and restoration of NHEC’s electric distribution system.
  • Supports the strategic goals of NHEC by assisting in achieving balanced scorecard objectives.
  • Insures the quality of work performance by NHEC’s contractors meets the requirements and specifications of NHEC. Maintain and corrects all necessary documents to ensure the accuracy of NHEC records.
  • Supports the cultural goals of NHEC by exhibiting self-leadership, developing and maintaining effective working relationships, having a results orientation, being innovative, and seeking feedback.
  • Supports financial goals of NHEC by assisting in the development of the department annual operating budget and monitoring budget for reasonable variances.
  • Increases professional and technical knowledge by attending educational classes, reading professional publications and books, and participating in professional societies and groups. Ensures members are provided with a reliable and cost effective distribution system by assisting and leading the construction and maintenance of the districts at NHEC and coordinating with other utilities and state and local governmental agencies.
  • Ensures quality member service by assisting staff in responding to member service needs and ensuring all member complaints and inquiries are handled in a polite, courteous, and expeditious manner.
  • Leads in directing restoration of service in the district as assigned during major outages by evaluating and analyzing conditions, and requesting additional forces when necessary so that electric service is restored to members in a safe, efficient, and timely manner.
  • Performs other duties as directed or required.


The Person

  • First and foremost, someone who will be energized and excited about NHEC’s mission and will thrive with the opportunity to enhance an already great organization.
  • An inquisitive, open mind – someone who is interested in finding creative solutions and new ways to support the organization.
  • A high school graduate or equivalent required. Additional schooling in electricity, lineman’s training, technical school or mathematics is required.
  • Ten years’ experience in utility line construction, maintenance and operations on multiphase systems, both overhead and underground required. Five years of this experience as a lead lineman or working foreman is required.
  • Should be skilled in the areas of organising, planning, directing, and supervising and should possess an in-depth conceptual and working knowledge of utility regulations as required by state and federal agencies. Must be an effective communicator.
  • Must hold a valid Class A heavy commercial driver’s license and a Commercial Boaters license.
  • Must possess an in depth knowledge of the construction, maintenance and operations, of overhead and underground distribution lines including metering, transformers, voltage regulators, oil and electronic reclosers and capacitors. Must have a working knowledge of the National Electric Code, Safety Codes, OSHA Regulations, assembly and material specifications, construction work practices and be willing to attend courses relating to this work.  Must be able to read schematic drawings and instruction manuals and should be proficient in basic personal computer skills.
  • Must work inside and outside, sometimes under adverse weather conditions, and long hours. Occasional overtime is required and occasional overnight to travel to attend training sessions or to assist other utilities during major storms is required.
  • Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.

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