Website NHEC_MEMBERNEWS New Hampshire Electric Cooperative, Inc.

OUR ORGANIZATION:

 

NHEC is the second largest electric utility in New Hampshire, providing service to consumers and businesses in 115 communities throughout the state.  As a member-owned cooperative, serving our members is at the heart of everything we do and every decision we make.

 

The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through distributed energy resources such as solar arrays, battery storage, energy efficiency, and the use of electro-technologies like heat pumps and electric vehicles in place of fossil fuel powered technologies.  These changes present new challenges and opportunities to find ways to meet our members’ evolving expectations and make this an exciting time to work in the electric utility industry. In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable goals within those areas.

 

  • Transformation of our Business Model to prepare for the widespread adoption of distributed energy resources by our members.

 

  • Adoption of a Voice of the Member platform to help us better understand and meet our member’s needs and expectations.

 

  • A focus on enhancing our Organizational Effectiveness by transforming NHEC into an organization that is innovative, nimble, and able to respond more rapidly to the changing needs of our members and the way they lead their lives.

 

  • Ensuring NHEC’s ongoing Financial Stability through development of a revenue model and associated rates and charges that better reflect the way our members will use our distribution system as they increasingly play a role in managing the energy resources that serve them.

                                                                                                                                                                       

To help meet the goals in the strategic plan we identified three key drivers that describe the kind of organization we want to be:

 

  • Member WOW! Our members are wowed by the service we provide.  Every interaction between a member and NHEC is deeply satisfying because we keep it simple, personalized and seamless so that the member feels their need is completely understood by us and, whenever possible, completely resolved with a philosophy of one and done.

 

  • Learning Organization. Our employees feel energized and excited by the possibilities and opportunities presented by these industry changes.  They are curious, feel empowered to experiment, work collaboratively, and share their knowledge and experience as they work to solve new problems, meet new challenges, and serve changing member needs.

 

 

  • Strategic Partnerships. We develop strategic partnerships that are central to our ability to achieve our vision by giving us capabilities and resources we do not have ourselves.  Our strategic partnerships open up opportunities to deliver value for our members that would have been unavailable on our own.  We clearly convey to our partner our vision of what we believe success looks like, and our partner is open with us about how they will help us achieve that vision and the challenges that will need to be met to get there.

 

Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees.  There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds.  It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all.  Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different.

 

THE POSITION:

In order to help meet the goals of our strategic plan and achieve our long term strategic vision, we are looking for a Plant Services Coordinator.  Reporting to the Plant Services Supervisor, the Plant Services Coordinator is responsible for administering and maintaining the record keeping system of NHEC’s fixed capital distribution system assets, ensuring all Work Order requirements are met and required local, State, and Federal permitting is obtained.  In addition, the Plant Services Coordinator will work with the membership regarding Work Order requirements, Right-Of-Way questions and issues as well as with various business partners such as telephone, cable television and fiber companies, as dictated by existing agreements.  They will develop new agreements and administer and maintain the Plant Records database for the preparation and collection of joint use contract billing, ownership, right-of-way, licensing, and special permitting.

Responsibilities Include:

 

  • Manages and maintains NHEC’s plant records, which includes permits, licenses, rights-of-way and easements in the system by processing and inputting construction data and documentation and assuring that NHEC is compliant with state and local regulations and laws by preparing and submitting documentation for approval to local and state agencies.
  • Works with the registries of nine New Hampshire counties to properly process and record easements relating to new construction and future right-of-way maintenance. Prepares and submits mandatory paperwork for all recorded documents with the New Hampshire Department of Revenue Administration.
  • Prepares and submits paperwork to obtain required special permitting for Wetlands, Water Crossings, Railroad crossings, State and National Forest usage, etc.
  • Supports the GIS/GPS mapping systems by collaborating with the GIS/CADD Technician and the Plant Inspection Technician to coordinate, maintain, and update equipment and material changes.
  • Supports revenue generation activities by compiling data regarding pole damage caused by vehicles, invoicing responsible parties, and verifying payments of pre-construction charges prior to releasing work orders.
  • Ensures financial goals of NHEC are met by developing and administering the necessary Joint Use processes to properly coordinate with several business partners and properly invoice the telephone, CATV, and fiber companies for all attachments.
  • Ensures quality member service by assisting staff in responding to member needs, inquiries and requests relating to new line construction, service upgrades, retirement, relocation work, right-of-way problems, and tree cutting issues.
  • Supports the strategic goals of NHEC by reporting on and achieving Balanced Scorecard objectives.
  • Supports the culture goals of NHEC by exhibiting self-leadership, developing and maintaining effective working relationships, being results oriented, innovative, and seeking feedback to achieve personal and professional growth.
  • Increases professional and technical knowledge by attending classes, reading professional magazines, and participating in professional societies such as the International Right-of-Way Association.
  • Improves corporate safety performance by maintaining a safe and clean working environment, participates in regular department safety meetings, recognizes at risk behaviors and conditions and takes corrective actions or provides feedback.
  • Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned duties to support power restoration and for some employees that may be different from their normal duties.  In addition, such assistance may require working nights, weekends, and holidays which may involve considerable extra hours.
  • Performs other duties as may be directed or required.

 

THE PERSON:

Education and Experience:

 

A High School Diploma or equivalent is required.  Associates Degree in Business or related field is desired.  Education should include business courses, computer science, and accounting practices.

 

Three to four years of utility experience or background preferred along with general office, customer service, data entry, pole records tracking, Joint Use practices, and GIS/GPS data manipulation.

 

Must have good communication skills and be able to work with the public in a friendly, professional and effective manner using problem resolution and listening skills.  Must have excellent computer skills including a working knowledge of Microsoft Word, Excel, and Outlook.  Must be able to prepare accurate and legible documents and become familiar with all work order and plant procedures.

 

Job Knowledge:

 

Must be able to develop knowledge of NHEC’s construction practices and have some knowledge of right- of-way and easement acquisition.

 

Other:

 

Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays, which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours.  This number will only be used for internal purposes.

 

 

NHEC offers an excellent compensation and benefits package. 

 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.