Website New Hampshire Electric Cooperative, Inc.

ENERGY SOLUTIONS PROGRAM ADMINISTRATOR

(Residential Weatherization)

OUR ORGANIZATION:

NHEC is the second largest electric utility in New Hampshire, providing service to consumers and businesses in 115 communities throughout the state.  As a member-owned cooperative, serving our members is at the heart of everything we do and every decision we make.

The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through distributed energy resources such as solar arrays, battery storage, energy efficiency, and the use of electro-technologies like heat pumps and electric vehicles in place of fossil fuel powered technologies.  These changes present new challenges and opportunities to find ways to meet our members’ evolving expectations and make this an exciting time to work in the electric utility industry. In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable goals within those areas.

  • Transformation of our Business Model to prepare for the widespread adoption of distributed energy resources by our members.
  • Adoption of a Voice of the Member platform to help us better understand and meet our member’s needs and expectations.
  • A focus on enhancing our Organizational Effectiveness by transforming NHEC into an organization that is innovative, nimble, and able to respond more rapidly to the changing needs of our members and the way they lead their lives.
  • Ensuring NHEC’s ongoing Financial Stability through development of a revenue model and associated rates and charges that better reflect the way our members will use our distribution system as they increasingly play a role in managing the energy resources that serve them.                                                                                                                                                            

To help meet the goals in the strategic plan we identified three key drivers that describe the kind of organization we want to be:

  • Member WOW! Our members are wowed by the service we provide.  Every interaction between a member and NHEC is deeply satisfying because we keep it simple, personalized and seamless so that the member feels their need is completely understood by us and, whenever possible, completely resolved with a philosophy of one and done.
  • Learning Organization. Our employees feel energized and excited by the possibilities and opportunities presented by these industry changes.  They are curious, feel empowered to experiment, work collaboratively, and share their knowledge and experience as they work to solve new problems, meet new challenges, and serve changing member needs.
  • Strategic Partnerships. We develop strategic partnerships that are central to our ability to achieve our vision by giving us capabilities and resources we do not have ourselves.  Our strategic partnerships open up opportunities to deliver value for our members that would have been unavailable on our own.  We clearly convey to our partner our vision of what we believe success looks like, and our partner is open with us about how they will help us achieve that vision and the challenges that will need to be met to get there.

Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees.  There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds.  It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all.  Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different.

THE POSITION:

We at NHEC know how important it is to ensure a sustainable future for the next generation and have employed a dedicated Energy Solutions team to aid us in this mission. In an effort to accomplish this goal, the Energy Solutions team implements a diversified portfolio of strategies, including Energy Efficiency, Renewable Energy, Demand Response and Beneficial Electrification programs and services for NHEC Members.  As a Program Administrator, you will be part of a team focused on delivering Energy Efficiency and Beneficial Electrification services to members, and may be called upon to assist with other programs as well.

The Energy Efficiency services for his position include the promotion and implementation of in-home energy efficient improvements for residential members, including:

  • Home Energy Assistance: weatherizing homes occupied by income qualified members
  • Home Performance with ENERGY STAR: weatherizing homes with high energy use

The position will also assist with commercial weatherization projects, weatherization on-bill financing, member high bill inquiries and other related initiatives as the market advances.

We are looking for an innovative, creative, thoughtful, member-focused individual.  The ideal candidate should also be interested in and able to assist in the widespread adoption of distributed energy resources while being able to respond rapidly to the changing needs of our members and the way they lead their lives.

The work includes identifying market segments, marketing to members, member acquisition, ensuring delivery of weatherization products and services, developing customer surveys, reporting on results and participating in third party evaluations as appropriate.  Not only are you part of the NHEC Team, but you will also be working collaboratively with support vendors and the other electric and gas utilities in New Hampshire to develop and promote the programs on a statewide basis.   The ideal candidate would be someone with strong people skills who enjoys an adaptive environment.

Education and Experience:

Education:  Requires a Bachelor’s Degree in Business, Marketing, Engineering or a related discipline, or equivalent relevant experience.

Experience: Requires relevant experience in customer service, technical marketing, sales, project management, engineering, building systems, or energy efficiency / demand response / renewable energy / beneficial electrification.

Job Knowledge/Skills and Abilities:

Must be able to solve member problems and deliver energy solutions in a way that meets or exceeds member expectations.  Requires ability to interpret energy efficiency / demand response / renewable technologies / beneficial electrification services and understand their application.  Requires solid understanding of financial principals and the ability to use PC desktop applications such as Microsoft Word and Excel.

Other:

Some day-to-day travel within the utility system required. Occasional overnight travel. Extra hours when necessary during evenings and weekends.

Assistance with power restoration efforts required. If necessary, during regular business hours employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays and may involve considerable extra hours.

NHEC offers an excellent compensation and benefits package. 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.