NHEC is the second largest electric utility in New Hampshire, providing service to consumers and businesses in 115 communities throughout the state. As a member-owned cooperative, serving our members is at the heart of everything we do and every decision we make.
The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through distributed energy resources such as solar arrays and battery storage, energy efficiency, and electric vehicles. These changes present new challenges and opportunities to find ways to meet our members’ evolving expectations and make this an exciting time to work in the electric utility industry. In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable goals within those areas to be completed by the end of 2022. Those four areas of focus are:
- Transformation of our Business Model to prepare for the widespread adoption of distributed energy resources by our members.
- Adoption of a Voice of the Member platform to help us better understand and meet our member’s needs and expectations.
- A focus on enhancing our Organizational Effectiveness by transforming NHEC into an organization that is innovative, nimble, and able to respond more rapidly to the changing needs of our members and the way they lead their lives.
- Ensuring NHEC’s ongoing Financial Stability through development of a revenue model and associated rates and charges that better reflect the way our members will use our distribution system as they increasingly play a role in managing the energy resources that serve them.
In order to help meet the goals in the strategic plan we identified three key drivers that describe the kind of organization we want to be:
- Member WOW! Our members are wowed by the service we provide. Every interaction between a member and NHEC is deeply satisfying because we keep it simple, personalized and seamless so that the member feels their need is completely understood by us and, whenever possible, completely resolved with a philosophy of one and done.
- Learning Organization. Our employees feel energized and excited by the possibilities and opportunities presented by these industry changes. They are curious feel empowered to experiment, work collaboratively, and share their knowledge and experience as they work to solve new problems, meet new challenges, and serve changing member needs.
- Strategic Partnerships. We develop strategic partnerships that are central to our ability to achieve our vision by giving us capabilities and resources we do not have ourselves. Our strategic partnerships open up opportunities to deliver value for our members that would have been unavailable on our own. We clearly convey to our partner our vision of what we believe success looks like, and our partner is open with us about how they will help us achieve that vision and the challenges that will need to be met to get there.
Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees. There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds. It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all. Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different.
In order to help meet the goals of the strategic plan, we are looking for an experienced Project Manager.
Reporting to the Director of Information Technology, the Project Manager will be a key contributor in assuring the success of the NHEC strategic goals. This position will help define a project management environment and supporting culture throughout the organization. The Project Manager will be responsible for personally managing key projects while also providing leadership in mentoring other employees learning the new project management culture.
- Establishing a new project management organization based on solid project management best practices.
- Defines clear project charters while managing projects in accordance with the charter definition.
- Prepares monthly project reports and presentations for management.
- Creates project plans for project and product prioritization and implementation steps.
- Partners with business sponsors to define clear success metrics.
- Mentors key personnel managing smaller projects, emphasizing a culture of both ownership and empowerment.
- Responsible for assessing and reporting priority risks early in the project life cycle.
- Helps build a culture embracing project management methodology.
- Strives for operational excellence that follows the NHEC core values.
- Five to ten years of recent experience managing medium to large technical projects.
- Bachelor’s Degree in Business or other related field.
- Must be proficient with the latest project portfolio management tools.
- Must be able to handle multiple projects simultaneously, while identifying priorities, communicating progress and ensuring deadlines are met
- Ability to work well with all levels of team members with different backgrounds and needs.
- Able to adjust priorities on short notice, manage interruptions, and work well under pressure.
- PMI Certification (or equivalent) required.
Assistance with restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.