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Website New Hampshire Electric Cooperative, Inc.

The Organization

NHEC is the largest member-owned electric cooperative in New England, providing electric utility service to consumers and businesses in 115 communities throughout New Hampshire.  Serving our members is at the heart of everything we do and every decision we make, and our mission is to provide our members access to affordable, reliable electric service options that support and simplify their lives.  The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through renewable energy, distributed energy resources such as solar arrays and battery storage, energy efficiency, electric vehicles.

In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable goals within those areas completed by the end of 2022.

  • Business Model. NHEC provides superior service to its members, with systems that are sufficiently flexible to capitalize on ongoing changes in technology and programs that enable members to better manage their energy usage and costs and take advantage of other opportunities as they become available in the marketplace. 

 

  • Voice of the Member. NHEC is a member-driven organization where every employee consistently strives to better understand and meet our members’ expectations and has access to the information necessary to do so.  We are committed to an ongoing dialogue with our members, and we focus intently on making it easy and convenient for our members to interact with us.  As a result, every interaction with NHEC is a delight.

 

  • Organizational Effectiveness. NHEC is described by its employees and members as nimble, collaborative, responsive to changes in the industry, constantly learning and having employees who share the drive to achieve the organization’s vision.

 

  • Financial Stability. NHEC remains financially strong and has the resources necessary to provide excellent service to our members as the energy industry and related services are transformed.

 

Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees.  There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds.  It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all.  Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different.

 

The Position

Reporting to the Vegetation Management Supervisor, this position will be responsible for initiating calls on behalf of the Vegetation Management Group, to the Co-op members when a project is initiated.  In addition, they will establish, recover, and maintain documentation relating to the rights and right of way needs of the Co-op’s distribution system assets.

Specific responsibilities will include:

  • Oversee the Co-op’s Right of Way records system which may include research, processing, scanning, and inputting easement and licensing data.
  • Assure the Co-op is compliant with state and local regulations and laws, as well as private property owners by maintaining all documentation related to rights of way in Plant Records in order to help facilitate work in our public and private right of ways for maintenance and clearing efforts before projects are released to contractors. This may include scanning recorded easements into the database as needed.   In addition, track the process that helps ensure that related project requirements are met prior to a project being released for maintenance purposes for the Co-op’s Right of Way Maintenance Work Plan.
  • Prepare and submit paperwork to maintain required special permitting for State and National Forest usage.
  • Provide support to the Vegetation Management Supervisor and Arborist’s as needed. In addition, will cross train with other Vegetation/Right of Way Specialist to allow adequate coverage.
  • Support Operations and Engineering functions by providing data and information as required to others.
  • Administer and maintain the Plant Records database for accuracy.
  • Collaborate with the IT Department to enhance the Co-op’s ability to utilize Right of Way Data which supports other systems.
  • Ensure quality member service by assisting staff in responding to member needs, inquiries, and requests which relate to right of way and tree cutting issues.
  • Maintain a safe and clean working environment, participate in regular department safety meetings, recognize at risk behaviors and conditions and take corrective actions or provide feedback.
  • Support the cultural goals of the Co-op by exhibiting self-leadership, developing and maintaining effective working relationships, being results oriented, innovative, and seeing feedback.
  • Support the strategic goals of the Co-op by reporting on and achieving Balanced Scorecard objectives.
  • Increase professional and technical knowledge by attending classes, reading professional magazines, and participating in professional societies. Look for ways to further knowledge by taking Right of Way classes.

 

 The Person

  • First and foremost, someone who will be energized and excited about NHEC’s mission and will thrive with the opportunity to enhance an already great organization.
  • An inquisitive, open mind – someone who is interested in finding creative solutions and new ways to support the organization.
  • High School diploma or equivalent required. Associates Degree desired.  Education may include business courses, computer science, and accounting practices.
  • Three to four years of utility background preferred with a focus on right of way, along with general office, customer service, and data entry experience.
  • Knowledge of legal and contractual issues desired. Must have the capacity to learn and understand rights of way, easements, and plant records.
  • Must have excellent computer skills to include Microsoft Word, Excel, SharePoint, and Outlook as well as the ability to use the Vegetation Management database. Must be able to prepare spreadsheets for Arborist use.    Ability to prepare accurate and legible documents and become familiar with all work order and plant procedures.
  • Must be able to communicate with the public in a friendly, professional, and effective manner, using problem resolution and listening skills.
  • Ideal candidate will be eager to learn, able to multitask projects and priorities, and have excellent organizational skills.
  • Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.