COVID-19 Response

New Hampshire Electric Cooperative (NHEC) is taking the steps necessary to ensure we can continue providing safe and reliable electricity service to our members throughout this public health crisis.  This includes making necessary changes to our operations to limit the potential spread of the virus, while we provide the services our members rely on. We continue to coordinate our COVID-19 response efforts with New Hampshire state officials, and we are closely monitoring this fluid situation.  We have also taken the following steps to help our members and our communities during this difficult time: 

Suspended disconnections for non-payment and late payment charges 

The COVID-19 pandemic is creating financial and emotional stress in all our lives, worrying about electric service should not be one of them. On March 16, we suspended all disconnections for non-payment and we are not assessing late-payment charges.

Donated $10,000 to New Hampshire Food Bank 

We are committed to supporting our communities. On April 6 the NHEC Foundation made a $10,000 donation to the New Hampshire Food Bank, which has been shared by 28 food pantries throughout our service territory. This donation, and all the NHEC Foundation’s work, is funded by our members through our Round Up Program, which rounds up members’ monthly bills to the nearest dollar.

The NHEC Foundation also challenged NHEC employees to match this donation with $10,000 in personal contributions, to double the impact during this time of need. We are well on our way to meet our goal. NHEC members can participate too, if you indicate “NHEC Match” on your donation to the Food Bank we will add your contribution to our challenge goal. All of these donations will go directly to supporting the NH Food Bank.

Provide personalized payment options to assist members 

If you can’t pay your bill, or can only pay a portion of it, give us a call at (603) 536-1800. Our Member Solutions Representatives stand ready to work with our members to set up personalized payment plans. We can also help connect members with state, local, and NHEC services and support to help reduce their bills.

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COVID-19 News

Here is the latest information on how we are managing this crisis and keeping our promise to our members.