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OUTAGE UPDATE
11/29/18
9 A.M.
Line crews restored power to approximately 1,000 members overnight and will spend the day restoring dozens of smaller outages as we work to recover from the November 26-27 snow storm. Approximately 1,400 members were without power at the time of this update, the majority of whom were located in western and central parts of the state. At the height of the storm, more than 20,000 members had lost power. Crews have restored nearly 600 outages since Monday night. Additional contract crews have joined the restoration effort today. Work will focus primarily on the towns served by NHEC’s Sunapee district, however there are crews working statewide to restore all open outages. The largest remaining outages are affecting members in Lempster (259), Unity (252), Acworth (205), Grafton (136) and Effingham (123). We expect to be substantially restored by 10 p.m. However, it is possible that new outages will occur today as gusty winds knock heavy snow from trees and branches, causing them to make contact with power lines. We will update our assessment later this afternoon if new outages cause a delay in the restoration estimates.

OUTAGE UPDATE
11/28/18
5 P.M.
Power restoration work will continue through the night, with fresh crews coming on at 10 p.m. More than 3,000 members have been restored today. At the time of this update, approximately 2,300 members remained without power. Heavy wet snow, in some cases more than a foot deep, knocked out power to more than 20,000 Co-op members at the height of the storm. Work will continue through the night and it’s possible your power will be restored before daybreak, however if you do not have power by 10 p.m. tonight you should expect to remain without power overnight. We do not have restoration times for each outage, so we advise you to seek shelter now if you cannot be without power overnight. Members with individual outages or who are part of smaller outages affecting 10 or fewer members are the most likely see their power restored on Thursday. Thank you for your patience. We are working as quickly as possible to recover from this damaging storm. This will be the last regular update of the day.

OUTAGE UPDATE
11/28/18
2 P.M.
NHEC and contract crews have restored power to 2,000 members since this morning and are well on their way to restoring most members by tonight at 10 p.m. Crews have been focused today on some of the hardest-hit areas with larger outages affecting members in Grafton, Unity, Lempster, Enfield, Easton, Springfield, Goshen and Freedom. Work is also ongoing in some Connecticut River Valley towns that saw an additional 6-8 inches of heavy wet snow last night. We expect to be at least 90% restored by 10 p.m. tonight, with full restoration expected sometime tomorrow. Unfortunately we are unable to provide estimated restoration times for each individual outage, but our crews are committed to getting everyone back on as soon as possible. If you are without power as of 10 p.m. tonight, you should expect to remain without power overnight. If you have not reported your outage or you experience a new outage, please call 1-800-343-6432.

OUTAGE UPDATE
11/28/18
8 A.M.
Work continues today to restore power to approximately 5,000 NHEC members who remain without power following yesterday’s snow storm. NHEC line crews from fully restored areas have been redeployed to help the restoration effort in the towns served by our Sunapee, Ossipee, Plymouth/Lisbon and Andover districts. With better weather predicted for today, NHEC expects to be at least 90% restored by 10 p.m. tonight. It is likely that numerous small, scattered outages will not be restored until Thursday 11/29. This storm has damaged dozens of individual service lines to members’ homes, which adds to the time needed for full restoration. It has also caused a high number of repeat outages – situations where crews have to return to the same area to repair new damage. These numbers tell that story: 20,000 members lost power at the height of this storm, but NHEC has restored a total of 51,000 members. We thank you for your continued patience and your many expressions of support for our people as we work as quickly as possible to restore power.

OUTAGE UPDATE
11/27/18
10 P.M.
NHEC crews are continuing to restore power following today’s snow storm. Approximately 5,000 members have been restored since the 5 pm update, but 4,800 members are still without power. While some crews are on mandatory rest following a 24-hour shift, fresh crews are working through the night to restore power. If you are without power at this time you should expect to remain without power overnight. We advise you to seek shelter elsewhere if you cannot be without power overnight. This storm has damaged dozens of individual service wires and full restoration is not expected until Thursday. However, we expect the large majority of members who are still without power at this time to be restored on Wednesday. Our Control Center is staffed 24 hours a day. Please report outages or electrical emergencies to 1-800-343-6432. Thank you.

OUTAGE UPDATE
11/27/18
5 P.M.
After working a 24-hour shift, some line crews will be sent home for mandatory rest at 10 p.m. tonight, however NHEC will have other crews working overnight to restore power to as many members as possible. A full complement of crews will be back at work Wednesday morning at 6. Restoration progress has been slowed today by the hundreds of outages that occurred overnight and into today. Crews have restored power in some locations today, only to return hours later to find another tree or limb on the same line. Work will continue through the night, but if you do not have power by 10 p.m. tonight you should expect to remain without power overnight. We expect most members to be restored by Wednesday night (11/28), however it’s likely that members who are part of smaller, scattered outages will not be restored until Thursday. We know it can be unnerving to be without power as darkness falls and we apologize for the inconvenience. We advise you to seek shelter elsewhere if you cannot be without power overnight. Our Control Center is staffed 24 hours a day. Please call 1-800-343-6432 anytime to report an outage or electrical emergency such as wires down or trees on wires. Thank you for your patience and support of our employees who are working to restore power.

OUTAGE UPDATE
11/27/18
2 P.M.
Outages peaked early this morning at about 20,000 members. Since then, NHEC and contract crews have restored power to more than 11,000 members affected by this fall snowstorm. At the time of this update, approximately 8,800 members remained without power. As expected, outages are continuing to occur even as crews are restoring power. While we expect the majority of members to be restored by 10 p.m. tonight, it is likely that several thousand members will remain without power until tomorrow and perhaps into Thursday. We are unable to say with certainty what towns or areas will be restored by tonight, as new outages are still occurring. This storm has caused dozens of outages affecting 50 or fewer members, many of which are impacting only one member. Crews are focused now on the largest outages, but that many individual outages will take considerable time to restore fully. If you have not reported your outage, or did so early this morning or overnight, please call us at 1-800-343-6432 to make sure we are aware of your outage. Thank you and please bear with us while we work as quickly as we can to restore power!

OUTAGE UPDATE
11/27/18
10 A.M.
Heavy, wet snow has caused outages that are currently affecting approximately 12,000 NHEC members in more than 60 towns. The hardest-hit locations include areas that recorded the highest snow totals for this storm – Conway and central New Hampshire. NHEC and contract crews have been working through the night to keep up with hundreds of reports of trees and limbs on power lines. Crews will be working throughout the day and into the night to restore power. We expect new outages to occur throughout the day as branches shed snow, but at this time we expect the majority of members to be restored by tonight. It is likely that some areas will not be restored until tomorrow. We do not have restoration times available by town as new outages are still occurring and some areas remain inaccessible because of road closures. Thanks for your patience as we work to recover from this damaging storm! Report an Outage: 800-343-6432.