Many scam artists are threatening members in person, over the phone and online with disconnection of their electric service if they don’t make an immediate payment. Scammers may also offer a bill credit or discounted rate if a member provides their account number or other information.
Protect yourself! Guard your privacy and never provide any account or payment information!
If the call seems suspicious, hang up and call us immediately at 800-698-2007. We also encourage you to report this to your local police department.
- NHEC representatives never make outbound calls demanding instant payment.
- NHEC representatives do not require the use of prepaid debit cards (such as Green Dot MoneyPak, Vanilla or Reloadit).
- NHEC representatives always carry company-issued photo identification and will always provide it when asked.
- Members who are scheduled for disconnection due to nonpayment receive written notice via the U.S. mail which includes the actions they can take to maintain service.
If you’re not sure the person or caller is a NHEC employee, call us.
- Always verify whether these callers are legitimate by asking for some basic information about your account. Our representatives will always be able to provide the name on the account, the account address, and the exact past due balance.
- Never immediately pay, regardless of what the caller knows about your account or offers as an incentive. If they are requesting an immediate payment using a third-party service, at another location or via a prepaid debit card, hang up immediately and contact us directly to verify your account status.