Understanding your bill

Everything You Need to Know About Your Bill

We know utility bills can be confusing, so we’ve made it easier than ever to break things down. Here you’ll find an interactive version of your bill with hotspots you can click or tap to learn exactly what each part of the bill means.

Front
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a
Contact Information

Here are several ways to contact us about your bill or account.

  • Phone: 1800-698-2007
  • Outage: 1-800-343-6432
  • Fax: 1-603-536-8687
  • Web: nhec.com
b
Your Account Information

Your account name, service address and account number are listed here.

Please refer to this information when calling in or making a payment. Also, make sure this information is accurate and updated as necessary.

c
Account Summary

This information has been simplified and is now displayed in a prominent space. Here you will find your billing date, service period, activity since last billing, current charges and total balance due.

d
Total Balance Due

Summarizes the total balance or budget amount due, as well as the due date. Automatic payment is indicated if you are a participant in that program

e
Monthly Usage Graph

Here you can compare your current and previous 12 months of usage as it relates to the average outdoor temperature, a good indicator of energy usage.

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Average Daily Use

A new design that compares monthly, yearly and average temperature data to help give a fuller picture of your usage.

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Payment Stub

If you are paying by check, please return this stub with your payment to ensure the payment is properly credited to your account.

Back
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Metering Details

This section provides your type of service, meter rate, meter number, service period, meter readings and usage.

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Electric Charges

This is a detailed listing of the current electric usage charge.

Member Service Charge
A fixed monthly fee that all NHEC members pay regardless of their usage. Since all our members need the distribution system available, even if they have little or no usage, we charge a flat fee to help cover the cost of maintaining our system so it is there when you need it.

Delivery Charge
This charge is calculated on the amount of electricity you use each month. It helps recover the cost of maintaining and operating NHEC’s distribution system that delivers electricity to homes and businesses.

System Benefit Charge
A charge based on your usage that is mandated by the State of NH. The System Benefits Charge funds energy efficiency programs that are available to all NHEC members, and the Electric Assistance Program which provides bill relief for residential members who meet income qualifications.

Co-op Power
This volumetric charge pays for the electricity that NHEC purchases from the market on behalf of our members.

Regional Access Charge
This charge is calculated on the amount of electricity you use each month. It pays for the cost of accessing the regional transmission grid, which delivers electricity into NHEC’s system. NHEC does not own transmission lines, so what we pay transmission providers is collected through this charge.

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Summary of Charges

The summary of charges includes electric charges plus any additional charges or credits to the account for the current month (e.g., Energy Efficiency Loans, PV Monitor Charges, Rental fees, REC credits, Round Up).

Optional NHEC Foundation
If you are enrolled in the Round Up Program, your monthly electric bill is rounded up to the next dollar with the proceeds benefitting the NHEC Foundation, a charitable organization that makes grants throughout NHEC’s service territory. This line indicates the amount of your monthly contribution. Members have the option to add additional funds above the rounded up to the next dollar.

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Message Center

This is a new, exciting feature of the bill where we can give you important information about the Co-op and NH Broadband.

Keeping You Safe

Scammers are after your money and personal information! One of their favorite tricks is to pose as employees of NHEC or other utilities.

When in doubt, trust your instincts

Beware when someone calls or visits with offers to save you money or threatening to disconnect your electric service.
  • Never provide personal, financial or electric account information to any unsolicited person on the phone, at the door or online, even if they seem legitimate.
  • Don’t trust your caller ID – scammers can manipulate your caller ID to say the caller is NHEC. 
  • NHEC never demands instant payment over the phone or requires the use of pre-paid debit cards. 
  • Members scheduled for disconnection due to nonpayment receive a written notice that includes information on how to maintain their service. 
  • Verify you are speaking with an NHEC representative by asking for some basic information: name on the account, account address and the exact past due balance.
When in doubt, trust your instincts – hang up the phone and call NHEC at (800) 698-2007 to confirm that we called you.