During A Power Outage

Staying Safe During an Outage

During an outage it is important to follow any instructions you get from state and local officials. But also, follow your instincts. If it’s still stormy and dark, stay inside. If it looks dangerous, steer clear! Below are some tips to follow when the power is out.

Report Outages or Downed Line

While we do our best to stay on top of storm damage, reporting outages and downed lines will help us continue to work efficiently to restore power. Report outages or downed lines to 1-800-343-6432. Our Control Center is staffed 24/7/365.

Keep Your Distance from Downed Power Lines

Always assume every line is energized and dangerous. If you’re in a vehicle and downed wires are on the car or across the road, stay in your car until emergency crews arrive. Don’t touch anything that might be in contact with a downed line, like a tree limb.

Stay Informed

You can get updates on outages and estimated times of restoration on Facebook, Twitter and our live outage map. You can also check newspapers, radio and television stations throughout the state.

Locate a Shelter

If your home becomes unsafe or you need resources, you can dial 2-1-1 during major storms and lengthy power outages to find the closest shelter in your area.

Stay Off the Roads

Eliminate unnecessary travel, especially by car. Traffic lights will be out, and roads may be congested. There is also the possibility of downed lines and trees, depending on the severity of the storm.

Install and Use Generators and Stoves Safely

Never use a generator, grill, camp stove or other gasoline, propane, natural gas or charcoal-burning devices inside a home, garage, basement, crawlspace or any partially enclosed area. Locate unit away from doors, windows and vents that could allow carbon monoxide to come indoors. The safest way to connect a generator is to have a licensed electrical contractor install a transfer switch. This is not only for your safety, but for the safety of our line workers as well. NOTE: when improperly installed, home generators of any size -even “small”- can back feed enough power onto the electrical grid where it is “stepped up” to very high voltages.

Prepare for the Surge

Turn off or disconnect any appliances (like stoves), equipment or electronics you were using when the power went out. When power comes back on, surges or spikes can damage equipment or even cause fires or other hazards. Turn off and unplug all unnecessary electrical equipment. Leave one light turned on so you’ll know when the power comes back on.

Keep Food Safe

When the power is out, keeping food at a safe temperature is a key concern. Here are some important tips. Keep in mind an unopened refrigerator will keep food cold for about four hours while a full freezer will keep the temperature for about 48 hours (24 hours if it is half full). If it looks like the power outage will continue beyond a day, prepare a cooler with ice for your freezer items.

Tree Cutting and Clearing

During storms crews are focused on safety and power restoration by cutting and clearing trees and limbs as quickly and safely as possible.  Please note that tree branches and debris are not cleaned up and must be disposed of by the tree owner or the town.