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Using SmartHub

You can now report your outage ONLINE!

Announcing a new capability to help you report an outage—simple, easy and efficient. Online outage reporting logs your outage directly to our Control Center where a crew will be assigned to assess the outage and restore your power as quickly as possible.

To take advantage of online outage reporting please follow these steps

Existing SmartHub users:

  1. Go to https://www.nhec.com/report-an-outage.
  2. Follow prompts to report outage and submit.
  3. Once outage is reported, you can log back into SmartHub to view the status of your outage.

HINT: Set up your notifications preferences to get text/email messages stating “your power is out, or has been restored.”

Not a SmartHub user? - Enroll Now!

  1. Go to https://nhec.smarthub.coop/Login.html#registration: have your account number ready and create a user name/password.
  2. Set up your notifications preferences to get text/email messages stating “your power is out, or has been restored".
  3. During an outage, simply go to https://www.nhec.com/report-an-outage and follow the prompts.

For added convenience- download the SmartHub APP and report an outage.

If you prefer to call in your outage, you may do so by calling 1-800-343-6432.