Project Care Waiving Referral Requirements for May 2020

In response to the economic upheaval caused by the COVID-19 pandemic, NHEC has made it easier for members in need to access help through its Project Care assistance program.

For the month of May 2020, the Project Care Board of Directors has waived the requirement that members obtain a referral from a social service agency to apply for financial assistance. If you have been financially impacted by the COVID-19 pandemic, you can apply for assistance to pay your electric bill through Project Care, even if you have never needed financial assistance before. See further information in the Project Care application here.

Project Care is a tax-exempt charitable organization that was formed in 1990 to assist NHEC members in need with their electric bills. Since that time, we have helped thousands of members pay their electric bills. Members eligible to receive Project Care funds will receive a credit applied to their NHEC bill.

To apply, please call our Member Solutions department at 1-800-698-2007 or fill out the application here.

Covid-19 update: NHEC temporarily suspends non-essential work and appointments until April 1st

The Governor of New Hampshire has declared a state of emergency and governments, schools, businesses and citizens are all taking action to limit interaction and spread of the coronavirus.

New Hampshire Electric Co-op is temporarily suspending any non-essential work and appointments that require a technician to enter a home or come in close, physical contact with other individuals. This includes but is not limited to our Home Performance with ENERGY STAR, Home Energy Assistance, and Small Business programs. This suspension began on Thursday, March 19, and will last through at least Monday, April 1st.

If you have any questions you can contact our Member Solutions team at 1.800.698.2007, or email us at solutions@nhec.com.

We thank you for your patience and understanding during this time.

NHEC Response to COVID-19 Pandemic

PLYMOUTH, NH (March 16, 2020) – In response to the COVID-19 pandemic, New Hampshire Electric Cooperative (NHEC) is taking the steps necessary to ensure it can continue providing safe and reliable electricity service to its members throughout the crisis.  This includes making necessary changes to our operations to limit the potential spread of the virus, while we continue to provide uninterrupted service to our members. NHEC continues to coordinate its COVID-19 response efforts with New Hampshire state officials, and we are closely monitoring this fluid situation.

NHEC’s mission is to provide our members the ability to access affordable, reliable electric service options that support and simplify their lives. To do this we need to protect the health and welfare of our employees, members, and the communities we serve.

NHEC recognizes that the COVID-19 pandemic is likely to have a significant impact on our economy and cause stress and financial challenges for many of our members. To assist our members who are struggling financially due to this pandemic, NHEC is suspending late payment charges and service disconnections for nonpayment.

Members who are having difficulty paying their bills are encouraged to contact NHEC through our website, www.nhec.com, or by calling (800) 698-2007, to learn about bill assistance programs, special payment arrangements, and community support services that are available.

“We appreciate our members’ understanding and patience, as NHEC responds to this public health crisis, while continuing to provide our communities with the electricity they need,” said Steve Camerino, president and CEO of NHEC. “We encourage all our members to follow public health officials’ guidance on what they can do to protect themselves and their community.”