Winter Storm May Cause Widespread Power Outages


A multi-faceted winter storm could cause widespread power outages across the entire state Tuesday night into Wednesday, January 10. Prepare now to be without power, possibly for days.


·       High winds (gusts to 60 mph)

·       Heavy, wet snow (up to a foot in some locations)

·       Heavy rain and flooding



Precipitation starts Tuesday evening (Jan. 9). Greatest impacts are expected overnight Tuesday and early Wednesday morning (Jan. 10).



·       Upper Valley, Sullivan County, north & west of Plymouth:
Strongest wind gusts expected here.

·       Lakes Region & Conway area:
Heavy, wet snow and wind

·       Southeastern NH:
Heavy, wet snow and wind



NHEC has internal and contract crews standing by to respond to power outages as they occur. We encourage you to prepare by reviewing the steps to prepare for a power outage.

·       Stock up on water, batteries, locate flashlights and other safe sources of lighting.

·       Charge cell phones and other mobile devices. Save battery life by turning power settings to low and turning off data. Charge devices as needed from your car.

·       NEVER use generators, camp stoves, charcoal heat indoors.

·       Keep NHEC’s outage reporting contacts handy


·       Text ‘OUT’ to 8559603075 (must have a SmartHub account).

·       Report on your mobile device using the SmartHub app.

·       Report by Phone: 1-800-343-6432.

·       Text ‘STATUS’ to 8559603075 for restoration updates.

·       Live Outage Map w/ETRs when they become available.

·       Facebook & Twitter updates w/ storm pictures.



NHEC Board Approves Rates; Electric Bills to Decrease in February

PLYMOUTH, NH –The New Hampshire Electric Cooperative (NHEC) Board of Directors this week approved rates that, combined with NHEC’s strategy and flexibility in purchasing power, will result in an overall bill decrease for most members beginning Feb. 1.

“We’re focused on keeping electric rates affordable for all of our members. Over the past year we have been able to steadily decrease members’ electric bills and we’re pleased to be able to continue that trend,” said Alyssa Clemsen Roberts, President and CEO of NHEC.

The Co-op Power rate, which reflects the actual cost of power that NHEC purchases for use by its members is decreasing by 11 percent ($0.01264 per kilowatt hour) and will be in effect through July 31, 2024.

The board approved the staff recommended increases in the Member Service Charge of 4.9 percent ($1.63 per month) and the Distribution kilowatt per hour (kWh) charge of 6.8 percent ($0.00274 per kWh) for most members. This will result in about a 2.3 percent increase ($3 increase per month) beginning in members’ January bills. However, the approved Co-op Power rate reduction will more than offset this increase, resulting in a $6 per month decrease in the overall bill for a typical member starting in February.

For more information about NHEC’s rates, including a current schedule of rates, please visit our website:

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Contact: Colin Manning
(603) 361-4459

NHEC, NHEC Call Center Holiday Closures

In observance of the Christmas and New Year’s holidays, NHEC and the NHEC Call Center will be closed on the following days:

Friday, December 22, 2023

Monday, December 25, 2023

Monday, January 1, 2024

Power outages can always be reported by calling 1-800-343-6432; or by using the SmartHub app for PC and mobile devices. Telephone bill pay services are also available 24/7 by calling 1-800-698-2007.

From our family to yours – Merry Christmas and Happy New Year!


NHEC Call Center Closed October 9 from 12-2 p.m.

The NHEC Member Solutions Call Center will be closed for staff training from 12-2 p.m. on Monday, October 9. This does not impact our Control Center, which remains open 24/7/365. Outages can always be reported by calling 1-800-343-6432. Thank you!